The Importance of Customer Security for Travel Platforms

Purchasing a plane ticket, booking a hotel, and other tasks people perform on travel platforms deal with sensitive data, from personally identifiable information (PII) to payment details. If this data is not kept safe, travelers could be left stranded, out thousands of dollars, and completely lose faith in your platform.

Travel accounts are also juicy targets for fraudsters wanting access to data, rewards programs, and more—making them ripe for account takeovers and data breaches. Keeping your customers safe from any cyberfraud threats protects your business against regulatory penalties, angry customers, and revenue loss.

How can customers keep their travel plans safe?

• Strong Passwords & Two-Factor Authentication: One of the easiest ways for fraudsters to gain access to accounts is through credential stuffing, where login credentials from one website are tested on another site. Creating complex, unique passwords for travel accounts and enabling multi-factor authentication (MFA) where possible helps secure your accounts.
• Beware of Phishing Scams: Fraudsters use phishing to get you to provide personal details, usually by posing as an authority figure like a bank or even “IT” at your job. Many phishing attempts involve suspicious emails and unsolicited links that, when clicked, steal information automatically.
• Monitor Travel Accounts Regularly: Check your travel accounts regularly for suspicious activity, such as bookings you didn’t make, or missing rewards points. Report any irregularities to the platform immediately.
• Travel Securely on Public Wi-Fi: Public Wi-Fi is not a secure connection, leaving your data in danger. Avoid using public connections for sensitive transactions like booking travel—and if you need to use public networks, consider using a VPN for added protection.

How to Keep Your Customers’ Holiday Travel Plans Safe

Your customers have a litany of ways to keep their accounts safe—but if your business is unprotected, so are they. Travel platforms should implement several layers of security against online threats.

Use Automated Bot & Fraud Mitigation

There are too many automated fraudulent requests for your business to handle all of them manually. Automated bot and fraud mitigation looks for suspicious activity and blocks bad bots and fraud on autopilot—without costing your team an extra second of work. Look for a tool that works in real time, is continually updated for the latest threats, and is backed by a team of experts.

DataDome Account Protect is one such tool.

Warn Customers About Phishing Scams

If customers aren’t aware that your company will never call them directly, or know what email to expect official contact through, they could be susceptible to phishing attacks. Warn customers about the dangers of phishing, common attack methods, and the easiest ways to spot a phishing attempt.

Monitor Customer Accounts for Suspicious Activity

Did a long-standing American customer just order tickets from an IP address outside the U.S.? Did a customer who only ever orders the cheapest seats suddenly pay for multiple first-class tickets?

You should monitor customer accounts for a variety of suspicious activities, like changing payment details or billing addresses, ordering from a new geolocation, suddenly purchasing upgraded tickets, etc.

DataDome Account Protect: A Powerful Solution

DataDome Account Protect is a powerful solution for travel platforms to protect against even the most sophisticated threats, like credential stuffing, account takeover (ATO), and fraudulent bookings. Unlike other ATO protection solutions that rely on limited server-side signals, Account Protect collects user-centric and business data signals to create a digital footprint of user behavior. Using these signals, DataDome can identify and neutralize suspicious behavior—regardless of origin—with greater accuracy.

Benefits for Travel Businesses

Stopping bots and fraud threats keeps your business safe, ensuring:

• Reduced fraudulent transactions.
• Enhanced customer trust.
• Improved operational efficiency.data
• Stronger brand reputation.

Protect Your Loyal Customers’ Holiday Travel Plans

Your customers are looking for a stress-free travel experience, and don’t want the added hassle of their personal information or payment details being stolen. Protect your customers by implementing a powerful automated bot and fraud mitigation tool, warning them about phishing scams, and monitoring customer accounts for suspicious activity.

Schedule a free demo of Account Protect and experience the power of bot protection for yourself.